Total Quality: Management, Organization and Strategy by James R. Evans, Jr. James W. Dean
Total Quality: Management, Organization and Strategy by James R. Evans, Jr. James W. Dean PDF, ePub eBook D0wnl0ad
This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.From reader reviews:
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